How ron97 Protects Your Personal Information

Introduction and Scope

This Privacy Policy applies to the ron97 website and the casino, sports betting, live dealer, account, payment, and support services made available through it. References to “ron97”, “we”, “our”, or “us” mean the operator responsible for the relevant processing activity. References to “player”, “you”, or “your” mean an individual who visits or uses ron97.

By using ron97, you acknowledge that personal information may be processed as described in this Policy. This Policy should be read with the ron97 Terms & Conditions. Where Malaysian privacy requirements apply, ron97 aims to handle personal data in a manner consistent with applicable data protection principles, including notice, security, accuracy, access, and appropriate retention.

Definitions

Personal information means information that identifies you or can reasonably be linked to you. Account data includes your registered name, username, date of birth, contact details, settings, and account status. KYC data includes identity documents, photographs, verification results, and related review records.

Transaction data includes deposits, withdrawals, bonuses, wagers, winnings, payment method references, and relevant fraud checks. Technical data includes device type, browser information, IP address, approximate location, login records, and security events. Processing means any operation carried out on personal information, including collection, use, storage, review, disclosure, correction, and deletion.

Information ron97 Collects

The information collected by ron97 depends on how you use the Platform. Browsing public pages generally produces limited technical and cookie data. Registering, depositing, playing, or withdrawing requires additional account and compliance information.

How Information Is Collected

ron97 collects information directly when you open an account, update your profile, submit a KYC document, claim a promotion, place a bet, set a responsible gaming limit, request a withdrawal, or speak with support. We also receive technical information automatically when your device connects to the Platform.

Certain information may be received from payment processors, identity verification services, game suppliers, security providers, or banking channels involved in a transaction. For example, ron97 may receive confirmation that an FPX transfer was completed or that a Touch 'n Go eWallet withdrawal reached the registered recipient. We do not require your full online banking password.

Purposes and Grounds for Processing

ron97 may process personal information for the following operational and compliance purposes:

• Creating, authenticating, maintaining, and securing your ron97 account.
• Confirming that players are at least 21 years old and eligible to use casino-style services.
• Providing slots, live dealer games, Liga Super Malaysia, EPL, UFC, and other sports betting markets.
• Processing deposits and withdrawals in MYR through supported e-wallet, bank, FPX, DuitNow, and cryptocurrency channels.
• Administering bonuses, cashback, VIP benefits, wagering requirements, and account limits.
• Detecting multiple accounts, payment misuse, collusion, account takeovers, suspicious transactions, and other prohibited conduct.
• Responding to player enquiries, complaints, transaction investigations, and technical issues.
• Maintaining records required for operational, security, audit, dispute, and compliance purposes.

Depending on the circumstances, ron97 processes information because it is necessary to provide requested services, satisfy legal or regulatory duties, pursue legitimate security and operational interests, or act on valid consent where consent is the appropriate basis.

Payment, Withdrawal, and KYC Information

ron97 uses payment information to confirm deposits, credit balances, approve withdrawals, prevent fraud, and reconcile transactions. Payment records may refer to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, BTC, or USDT. ron97 generally retains payment references rather than complete authentication credentials used by your bank or e-wallet.

Before a first withdrawal, or when security concerns arise, ron97 may ask for a valid MyKad or passport, a verification photograph, proof of address, or evidence that the payment method belongs to you. KYC files are used to establish identity, confirm age, reduce impersonation, and support financial crime controls.

Cookies and Device Information

ron97 may use essential cookies and similar browser storage to keep players signed in, remember language or display preferences, maintain session security, and protect the Platform from misuse. Analytics information may also be used in aggregated form to identify slow pages, navigation problems, and device compatibility issues.

You may control non-essential browser storage through your device or browser settings. Blocking essential cookies may prevent account login, gaming sessions, transaction verification, or other important functions from operating correctly. ron97 does not use browser controls to obtain information stored outside the Platform’s authorised technical scope.

Disclosure and Service Providers

ron97 does not sell player information. Information may be disclosed only where reasonably necessary to operate the Platform, protect players, investigate misuse, process payments, verify identity, or satisfy applicable obligations. Relevant recipients may include payment processors, banks, e-wallet providers, KYC services, game platform providers, hosting and security providers, professional advisers, auditors, and competent authorities.

Service providers are expected to use information for agreed purposes and apply appropriate safeguards. If information must be processed outside Malaysia or another player’s home jurisdiction, ron97 takes reasonable steps to assess the transfer and apply contractual, technical, or organisational protections appropriate to the information and risk.

Security Measures

ron97 maintains layered safeguards designed to reduce unauthorised access, alteration, loss, and disclosure. These measures include encrypted web connections, controlled access to KYC records, authentication monitoring, transaction checks, system logging, staff access restrictions, and incident response procedures.

No internet service can guarantee absolute security. Players also have an important role: choose a unique password, keep login details private, sign out on shared devices, and report suspicious account activity promptly. ron97 will never ask for your complete password, banking password, e-wallet PIN, or one-time password through unsolicited messages.

Data Accuracy and Retention

Players should keep their ron97 profile accurate and inform support when registered contact or identity information changes. Certain details may be locked after verification to protect against account takeover; in that situation, ron97 may request supporting evidence before making a correction.

ron97 retains personal information only for as long as reasonably necessary for account operation, payment reconciliation, dispute handling, security, fraud prevention, responsible gambling controls, and applicable record-keeping obligations. Retention periods vary by data category. When information is no longer required, ron97 may securely delete, anonymise, or isolate it from normal operational use.

Closing a ron97 account does not always result in immediate deletion. Records connected with completed transactions, KYC checks, self-exclusion, suspected fraud, or an unresolved complaint may need to remain restricted for an appropriate period.

Player Privacy Rights

Subject to identity verification and applicable limitations, you may ask ron97 for access to personal information associated with your account, request correction of inaccurate details, object to certain optional uses, withdraw consent where processing relies on consent, or request restriction or deletion.

A request may be limited where fulfilling it would compromise another person’s rights, reveal confidential security methods, undermine fraud prevention, conflict with responsible gambling safeguards, or breach a record-keeping obligation. ron97 will explain the outcome where reasonably possible.

To protect account holders, ron97 may ask you to confirm your identity before processing a privacy request. Requests should include your registered username, the nature of the request, and enough information to locate the relevant records. Do not include passwords or one-time passwords.

Responsible Gambling and Age Data

ron97 is intended only for players aged 21 and above. Date-of-birth and identity information may be processed to enforce this restriction. If an account appears to belong to an underage individual, ron97 may suspend access while verification is completed.

Information about deposit limits, loss limits, cooling-off periods, and self-exclusion may be retained to honour a player’s request and prevent accidental reopening. Limited activity data may also be reviewed to identify patterns that could indicate loss chasing or harmful play. These safeguards support the commitments described on the Responsible Gambling page.

Changes to This Privacy Policy

ron97 may revise this Privacy Policy when services, technologies, payment methods, compliance requirements, or data practices change. The latest version will be published on this page with an updated effective date. Material changes may also be communicated through an account notice where appropriate.

Players should review the Policy periodically, particularly before submitting new information or using a newly introduced ron97 feature. Continued use of the Platform after a revision indicates acknowledgement of the updated notice, but ron97 will seek consent separately where a change legally requires new consent.

Contact Us

Questions, complaints, correction requests, and other privacy enquiries may be directed to the ron97 support team. Email addresses and support details are displayed as plain text to reduce automated misuse.

Email: [email protected]. Live chat is available from within a registered ron97 member account. When making a request, provide your username and a clear explanation, but never provide your password, banking password, e-wallet PIN, or one-time password.